FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

"I bought a free item and I want a refund."

Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You just cover the shipping fee. In other words that fee is not refundable because it goes towards actually shipping and delivering the item to you. Check our Refund Policy page for more information on this topic.

**Promotional/sale items are not eligible for returns

Do you accept PayPal?

Yes, we take PayPal and all major credit card companies. If you have more questions you can visit the Contact Us page for this specific matter as we know how frustrating it is to not be able to get something because of a lack of a credit/debit card

Will my items be delivered in one package?

Since our products are being sent through our very own system where we check the product to make sure it is correct, our products are sent to you at different times. This can cause items to come in different packages. Sometimes your products will be in different packages. Please keep this in mind when receiving deliveries. So don't panic if you don't receive all of your items at once…they are on the way. 

 

Why are my items not packed together?

Most of our items come from different warehouses around the world, so we cannot package items together without driving costs up, unfortunately. Some items do definitely come together however and it should show when you receive your tracking numbers.

 

Where do my items come from?

Our fulfillment centers are located around the world. To keep a diverse group of products you will love, we go far and wide and look across the globe for talented designers to curate the best quality clothes so depending on what product you order, and where that designer/distributor is located, will determine where your product ships out from. We work with businesses in the USA, UK, Canada, Asia, and Australia primarily. 

 

What do I do if my order arrives defective/damaged?

If your item is defective, damaged, or any other problems occur with the item, trash it or do as you please with the item. Email us at help.mafastore@gmail.com along with a picture of the defective item and we will help you immediately. Email us for any further questions.

If an item is a wrong size, we cannot do anything due to the fact it is the customers' responsibility to include the correct size, shipping address, etc. If we ourselves shipped you the incorrect size contact us so we can get you a free item along with your next purchase.

 

What currency do you accept?

Currently, all of our prices and products are in USD.

Are you trusted and is my information secure on your website?

Absolutely, yes! We accept credit cards, PayPal etc. and we contain a GUARANTEED safe check out. Customer service inquiries are made simple and hassle-free, we want to ensure your purchase is smooth. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card which is harmless.

 

Orders

How do I buy an item/make an order?
Find the product you like, click the "BUY NOW" button, go through our simple checkout and we handle the rest :)

I’m getting an error when I’m trying to place my order, help!? 
First and foremost, check and make sure you've filled all the details out properly including your name, address, and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Just kidding, but email us and we will respond usually within 24 hours.

How do I make changes to my order? 
If you've already paid for your order and need to request a change, you have 1 hour from when you purchased to quickly email help.mafastore@gmail.com with your order number and the changes you need to make. During this 1-hour time frame, we should be able to change your delivery address or sizes. 

How do I cancel my order?
If you need to cancel an order once placed, please contact us immediately within 1 hour, as we are unable to change the status of your order once it left our distribution center.

I made multiple orders, can I combine them? 
Unfortunately, we can't combine orders for you as our system will not allow this. Our super ninja warehouse team endeavors to pick and pack your orders in the most efficient and fair way. Do note that we have multiple packing and warehouse facilities available so your order may be split up into multiple shipments. 

What happens if no one is at home?
Not to worry, most of our items will be left in your mailbox if they are small enough and if the mailman does not have access to your mailbox, it will usually be left at your front door. If it isn't there, it is at your local post office for you to pick up!